We hope you never have to return a product, but if you do, we will do our best to assist you and help ensure you are satisfied with your purchase.
Returns:
Our policy lasts 14 days. If 14 days have passed since your order was delivered, unfortunately, we cannot offer a refund or return.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Please note: All hairbrushes are final sale and are not eligible for returns or refunds.
Prior Authorization Required:
Before returning any item, you must contact Beam Beauty customer support and receive approval. Returns sent without prior authorization may not be accepted. Return acceptance is at Beam Beauty’s sole discretion.
Customers are responsible for covering any shipping costs associated with returning items. Original shipping and handling costs are non-refundable.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and automatically applied to your original method of payment within a certain amount of days.
Late or Missing Refunds (if applicable):
If you have not received your refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at info@beambeaty.com.
Sale Items (if applicable):
Only regular-priced items may be eligible for a refund. Sale items may not be eligible for refunds.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us for assistance.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.
Shipping:
To return your product, please contact Beam Beauty customer support at info@beambeaty.com to request return authorization.
You will be responsible for paying your own shipping costs for returning your item. Original shipping and handling costs are non-refundable.